At L'UMORE  HOME, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for detailed information on how to return or exchange an item.

 

Returns Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, sealed, and in its original packaging.

• You must have the receipt or proof of purchase.

 

Return Window:

• You have 30 days from the date of purchase to initiate a return.​

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Return Process

1. Contact Us:

   • Email our Customer Service team at 1lumorehome@gmail.com with your order number and the reason for your return.

2. Approval:

   • Once your return is approved, we will send you a return shipping label and instructions on how to send your item back.

3. Shipping:

   • Attach the provided return shipping label to your package and drop it off at the nearest shipping facility. Please ensure the item is securely packaged.

4. Inspection and Refund:

   • Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

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Exchanges

• If you receive a defective or damaged item, we will replace it at no additional cost. Please contact us at 1lumorehome@gmail.com with details of the defect or damage, and we will arrange for a replacement.

 

Refunds

 

Processing Time:

• Refunds are processed within 3-5 business days after we receive your returned item.

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Method of Refund:

• Refunds will be issued to the original payment method used for the purchase.

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Late or Missing Refunds:

• If you haven’t received a refund yet, please check your bank account again.

• Then contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at 1lumorehome@gmail.com.

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Return Shipping Costs

• If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

• If the return is not due to our error, you will be responsible for paying the return shipping costs.

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Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our Customer Service team at 1lumorehome@gmail.com or reach us on our live chat.

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Thank you for shopping with L'UMORE  HOME. We appreciate your business and are committed to ensuring your satisfaction with our products.