SHIPPING POLICY

L'UMORE HOME is committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy below for important information regarding shipping methods, costs, and delivery times.

Domestic Shipping

Processing Time:

All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.

Shipping Methods & Delivery Times:

Standard Shipping: 2-3 business days
Same-day Shipping: Within 24-hours (Subject to availability)

Shipping Costs:

Standard Shipping (Small pouch): ₱65
Standard Shipping (Medium pouch): ₱125
Standard Shipping (Large pouch): ₱165
Same-day Shipping via Lalamove, Grab Express, or Angkas Padala: Shipping costs vary based on the destination and weight of the package. Shipping rates will be calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided link or by visiting our website and entering your tracking number in the "Track Order" section.

Delivery Issues

If your package is delayed, lost, or damaged during shipping, please contact our Customer Service team at 1lumorehome@gmail.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

Contact Us

If you have any questions or need further assistance with your order, please contact our Customer Service team at 1lumorehome@gmail.com or to our live chat.